Frequently Asked Questions

How do I secure my booking?

A 20% non-refundable booking fee secures your date. Your booking is confirmed once this is paid.

When is the remaining balance due?

The remaining balance is due 14 days before your event.

Do you charge any payment fees?

Yes, card and digital wallet payments incur a small processing fee of 1.8% + $0.30.

You’re welcome to pay via bank transfer to avoid this fee.

What happens if I need to cancel?

We understand plans can change. Refunds depend on how much notice you give.

• 90+ days: 90% refund

• 31–90 days: 70% refund

• 15–30 days: 50% refund

• Under 14 days: no refund

Can I reschedule my booking?

Yes—one date change is allowed, subject to availability.

What do you need from me on the day?

Just a safe, flat space (about 3m x 3m), access to power, and easy access for setup.

What if my event runs late?

We’ll always do our best to accommodate. Extra time may be available and can be added if

requested.

Are the photos included?

Yes! You’ll receive all your photos after your event.

Will you share our photos online?

We may share a few highlights for marketing, unless you let us know before your event that you’d

prefer not to.

What happens if something goes wrong?

We’re experienced in handling events and always come prepared. If something outside our control

happens, we’ll work with you to find the best solution.

Are you insured?

Yes, we hold public liability insurance.

How far in advance should I book?

As early as possible—popular dates (especially weekends) book out quickly.