REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a receipt or proof of purchase.
 
 

There are certain situations where only partial refunds are granted (if applicable)

Covid has been stressful for our industry and cancellation will be subject to partial refunds, postponements can be moved to 2021 and the package price 2019  will remain the same, if a cancellation with 6 months’ notice is to occur a refund fee of 10% will be deducted from the full amount paid  ,Cancellation with 3 months’ notice will incur 20% will be deducted from  the payments made, Cancellations 2 months for the event date will incur 40% will be deducted from  the payments made Cancellations with notice 30 days  will incur 50% deducted from the  payments made .

Notice of cancellation.

Will need to be in writing from the client. 

If a cancellation is made due to a terminal illness all moneys will be refunded in full

We do understand things may change and we may consider goodwill payment once off 
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Certainly extraordinary time for all business, not knowing what lies ahead

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
  Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cjknightsfan@gmail.com
 
  Sale items (if applicable)
Only regular priced items may be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cjknightsfan@gmail.com and send your item to: Photobooths Newcastle 10 Templar Place Bennetts Green NSW 2290, Australia.
 
  Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
  Shipping
To return your product, you should mail your product to: Photobooths Newcastle 10 Templar Place Bennetts Green NSW 2290, Australia
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.